Archive for January, 2011

How to Determine if a Security Alert is Really From Microsoft

Sunday, January 9th, 2011

This post is the first in a series regarding Microsoft Security Alerts and Updates.

We frequently receive questions as to whether an Email from Microsoft regarding a security update is real or a fake.
We encourage everyone to be careful with every Email because it may contain or link to a virus or other malware.
This includes Emails that are supposedly from Microsoft.

One of the current scams involves receiving an Email with an attachment regarding a Microsoft Security Alert.
According to the contents of the Email, the security update is contained in the attachment.
When you run the attachment, a worm is installed on your computer that will spread by sending itself as another attachment to everyone in your address book.
The purpose of this worm is to form a botnet of many computers which may be used to send massive amounts of spam, attack Web sites, etc.

Here are some simple tips that will help you determine if the Microsoft Security Alert is an obvious fake:

  • Microsoft will never include an attachment with a security alert.
  • The grammar is incorrect.
  • There are spelling mistakes.

Additional information about how to determine if a Microsoft security related Email is genuine can be found here.

If you do receive a fake Microsoft Security Alert, delete the Email right away and permanently (also delete it from your ‘trash’ or ‘deleted’ folder).
If you have installed the attachment, contact us immediately so that we can remove the virus / worm.
Not sure if you have installed the attachment? Contact us and we will help you determine if you are infected and remove the infection if necessary.


System Tools Virus

Monday, January 3rd, 2011

Our office received many requests to remove the System Tools “Virus” recently.

Some of the symptoms may include:

  • The image below is displayed on your screen.
  • You cannot start certain programs such as your browser.
  • Your computer is running slower than usual.

This malware is not really a virus according to this definition.
You are actually infected with scareware because it tries to convince you that a virus has infected your computer and suggests that you pay for and download fake antivirus software to remove it.
In reality, the virus is not real and the suggested software is non-functional or malware itself.

If you are infected with the System Tools Virus, please follow these steps:

  • Do not click on the image or try to close the window.
  • Do not purchase or download the software that it recommends.
  • Contact Proven Solutions immediately and we will remove this infection from your computer.
  • If you live in or around Toronto Ontario we can remove the System Tools Virus at your home or our office.

Remove System Tools Virus

I Will Spread the Word About Your Company

Monday, January 3rd, 2011

I have to tell you that I was VERY impressed with your service. Not only were you quick and very helpful but my computer works perfectly now! I’ve never had my computer serviced and not had to reload or fix something when it came back so it was such a pleasure to turn my computer on and have everything there and exactly the same as when I brought it in (just faster and better!). I’m so thrilled that I found you and I will definitely be a return customer and will spread the word about you and your company.

Tanya Buchanan,
Ta-Da! Voiceworks,