Archive for October, 2013

I Suddenly Cannot Open Any Email From a Frequent Contact in My Gmail Account

Thursday, October 31st, 2013

Guest post by Dianne – Creative Assistant at Proven Solutions.

cannot open any email from a frequent contact in my gmail account

Wow, I couldn’t open up Allan’s emails yesterday in my Gmail account in Internet Explorer.
I just thought it was something weird with my computer and it would fix itself somehow.
Computers can do that you know.

I am an impatient person sometimes…so I just opened it up in FireFox instead and forget about the whole thing.
It happened again today though, so I thought I better bring it to Allan’s attention because this was pretty strange.
I hadn’t changed any setting in Gmail or on my computer at all.
I use Windows 7 because I really like it … it is visually softer and prettier on the eye.
It is very intuitive to use for me.
I love to use Gmail because it is fun, internet based and also fairly easy to use and easy to search for past emails, although lately Gmail keeps making so many changes and I am not so sure I like them very much or I just hate change.
I am also a diehard Internet Explorer fan no matter how much Allan tells me FireFox is better.
I still like IE because I don’t have to fuss with all the security precautions that FireFox has.
I can live dangerously because I do a back up anyway on my computer every day.
I also really like to see my links highlighted as I copy and paste them and I don’t want to deal with extra steps to get that done.

Anyway back to the point.
I am also the GOOGLE QUEEN of Proven Solutions and I Googled the issue at hand and came across a post that helped Allan FIX OUR ISSUE FOR NOW. I am not very technically inclined but I am smart enough to know how to point Allan in the right direction .. and, of course, let him do the heavy lifting.

It looks to be like a vey NEW BUG IN GMAIL that they need to patch from their end.

The link that I emailed to Allan contained many possible fixes for the problem.
Allan read the post and figured out the solution right away.
Either his email had to be sent in plain text (not HTML) or my Gmail has to be in basic HTML view (and not standard).
We decided that Allan would leave his Email settings as they were and that I would switch my Gmail to basic HTML view.
To switch to basic HTML view first I signed into my Gmail account and then I clicked here.
Now I can then open his emails just fine using Internet Explorer.

So, if you are having a similar problem with Gmail, I hope that this post will be helpful to you.

You can tell that I am the creative assistant and Allan has to hone me in, but he gave me free rein (well almost) to write this in the company’s blog today as a test if I should continue?
Do you think I should?
You can vote YES or NO in the comments.

I hope that you enjoyed reading this post and find it useful.
Dianne – Creative Assistant at Proven Solutions

The above Blog post is the first from Dianne – our Creative Assistant.
Proven Solutions Inc. has been providing computer services and sales to Toronto, Ontario and the surrounding area (GTA) for over 20 years.
Feel free to contact Proven Solutions at any time.


Contact Proven Solutions Inc.

Monday, October 28th, 2013



Phone: 416-227-2290

Location: Toronto, Ontario, Canada

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“End-Of-Life” of Windows XP on April 8, 2014 – How Concerned Should You Really Be?

Monday, October 28th, 2013

Windows XP End-of-Life End of Support Toronto Ontario Canada

Does this mean that Windows XP will suddenly stop working?

No, you will still be able to use Windows XP but …

Microsoft will be discontinuing support for Windows XP on April 8, 2014

What “End-Of-Life” does mean is that Microsoft will be discontinuing support for Windows XP on April 8, 2014.

An unsupported version of Windows will no longer receive software updates from Microsoft.

  • This includes security updates that can help protect your PC from viruses, spyware and other harmful software which can damage your programs and data as well as steal your personal information.
    • Without these security updates, your computer will be like a “sitting duck” for hackers even if you have the most up-to-date anti-virus and other security software installed.
    • Businesses that store private and confidential data such as Emails, spreadsheets and other documents on computers running Windows XP may face legal issues if data is illegally extracted from their insecure systems.
  • Microsoft will also no longer provide updates to improve the reliability of Windows XP, new drivers for your hardware and more.

Other Software Manufacturers Will Focus on More Current Operating Systems

After April 8, 2014, other software manufacturers that develop anti-virus programs, browsers, etc. may also stop supporting XP.

Their development teams will then be able to focus on more current Operating Systems.

Again, this will increase the risk to computers running Windows XP.

The lack of development can also cause compatibility issues such as:

  • Many Web sites are designed to only be compatible with the newer versions of browsers such as Internet Explorer which cannot be installed on Windows XP.
  • Newer versions of other software may not be capable of working properly or function at all.

Hardware Manufacturers May Stop Providing Drivers For Windows XP

Hardware manufacturers may not provide drivers for new printers, components and other peripherals.

This may create compatibility issues between XP and your new hardware.

Yes, XP users should be concerned about the end of support for Windows XP on April 8, 2014.

Windows XP End-of-Life End of Support Toronto Ontario CanadaWindows XP End-of-Life End of Support Toronto Ontario Canada


Proven Solutions Can Assist You In All of the Steps in Your Migration to Windows 7 or Windows 8

  • Identify your current computer, its internal components, other devices such as printers and the software that you will need to migrate to a newer Operating System.
  • Determine whether your present hardware and software is compatible with a more modern version of Windows.
  • Provide alternative solutions for programs that will not work properly on Windows 7 or Windows 8
  • Recommend whether to upgrade your existing computer or purchase a new one.
  • Suggest either Microsoft Windows 7 or Windows 8 as your new Operating System.
  • Migrate your programs and/or data.
  • We provide a wide range of hardware and software products from manufacturers such as Lenovo, Dell, HP and Brother.
  • Proven Solutions offers a full range of services including consulting, sales, migration, implementation, training and support.

Proven Solutions understands that everyone’s needs are different.

We will provide sound advice while keeping your best interest in mind.

For professional assistance, please contact Proven Solutions today.
We are located in Toronto, Ontario Canada.